Shipping Policy

Last Updated: 26/06/2025

Thank you for shopping with HOME DELUXE BLDG MAT TRL.L.C.SP
 via lightpink-magpie-620306.hostingersite.com! We are committed to delivering your solar and electric water heaters, along with spare parts, promptly and reliably across the United Arab Emirates (UAE).

1. Order Processing Time

  • Orders are processed and dispatched within 0–1 business day after payment confirmation.
  • Orders placed on Fridays or public holidays will be processed on the next business day.

2. Delivery Timeframe

  • Standard delivery takes 1–2 business days (Monday to Saturday) after dispatch.
  • Delivery timelines may vary based on your location and current order volume.

3. Shipping Fees

  • We offer free shipping on all orders, regardless of order value or item size.
  • Delivery is free across the entire UAE — with no hidden fees or surprise charges at checkout.
  • This includes all products, including bulky or heavy items like water heaters.

4. Delivery Method

  • Deliveries are fulfilled using our in-house delivery system for greater control and reliability.
  • In select areas, we may use trusted local logistics partners.

5. Shipping Area

  • We currently only deliver within the United Arab Emirates (UAE).
  • No international shipping is available at this time.

6. Order Tracking & Updates

7. Order Notifications

We will notify you about:

  • Order confirmation
  • Shipping dispatch
  • Estimated delivery time

For live assistance, please contact us during business hours.

8. Delayed or Missing Packages

If your package is delayed or missing:
📧 Email: info@lightpink-magpie-620306.hostingersite.com
📲 WhatsApp: +971 56 430 5251
We will promptly investigate and resolve the issue.

9. Special Shipping Conditions

  • Large items (e.g., water heaters) may be delivered to the ground floor or building entrance only.
  • If you need delivery beyond the ground floor or to an area with limited access (e.g., no elevator), mention this in your order notes.
  • Extra charges may apply for such deliveries.

10. Contact Us

For any shipping-related questions or assistance:
📧 Email: info@lightpink-magpie-620306.hostingersite.com
📲 WhatsApp / Phone: +971 56 430 5251